Example of ERP implementation in a manufacturing and service company (2)

Challenge before ERP implementation (2)

The number of people who worked away from the headquarters was increasing. So there was an additional difficulty. The headquarters collected various data and later exported them to field offices in Access files. Without permanent access to the system, round-trip data always flowed with a certain delay. Many of them had to be manually introduced later, and the company did not have the most up-to-date information.

The implementation of the ERP system was to include two separate business entities. The companies had separate accounts and warehouses. They also collected information about customers. It was a requirement that the system used together would maintain the separateness of entities. At the same time, it was expected that the system would allow mutual access or data harmonization. However, it was only about some information, such as those about customers. This could greatly facilitate the work of both entities, keeping them separate.

The management of the company also wanted to take full advantage of the potential and high competences of its internal IT department. The company also realized that its requirements were very specific, so the bosses came to the conclusion that the best solution would be to choose a system that would be flexible and allow for custom modification by the IT department.

Scope and course of implementation of the ERP system (1)

In order to enable the IT department to gain competence in the ERP system, the company has developed a specific implementation model. The point was that the IT department took part in the work at all stages of implementation, training in this way. It brought the expected effect. The company quickly gained sufficient competence to develop the system on its own.

A form of implementation where a partner participates in an implementation only to a certain point is rarely encountered. No less than it worked. It is natural that the company’s employees know and understand internal processes better than the implementation partner who looks at them from the outside.

Among the elements implemented by the implementation partner, the integrating module pays attention. It is about the ability to bring both companies together. It allows, for example, linking separate accounts with each other. In this way, the invoice entered into one company is visible to the other. Companies also have a common CRM. Each entity with whom one or the other will cooperate is identified separately in the system. This causes the entered data to not duplicate. On the other hand, it is easy to extract all the contractor information that both companies have.
The implementation company has also created settings that have facilitated not just the flow of data but the collaboration between companies. As mentioned, one manufactures devices and the other manages them. The system forces the manufacturer to enter data with a view to the later work of the service technician. This makes it very easy for both of them.

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